tag:blogger.com,1999:blog-52339897060342261722024-03-13T04:02:15.376-07:00Shimmin Consulting - Dental & Orthodontic Practice ManagementThrough practice evaluation, team training, management processes and converting all of your patients into starts, we are committed to your ultimate productivity and success. Shimmin Consulting provides Dental and Orthodontic practice management tools, workshops, lectures, in-office intensive programs, social media and brand marketing.Shimmin Consultinghttp://www.blogger.com/profile/11982973396774050708noreply@blogger.comBlogger9125tag:blogger.com,1999:blog-5233989706034226172.post-15423071874775473502016-10-13T10:00:00.002-07:002016-10-13T10:00:17.774-07:00The Power of Your word and its Impact on Your Results, by Michelle Shimmin of Shimmin Consulting
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Recently on
a flight to Los Angeles, I spent a long time pondering what was different about
the message the flight crew sent during their initial overhead announcement as
they declared, “We have now started our food and beverage service.” The end of
this announcement went something like this … “We do not accept cash.” This is
the same announcement I’ve heard multiple times each week as I travel from city
to city. But what was different about today’s announcement? Then it hit me. The
announcement is usually a happy voice stating that “we are a cashless cabin” as
they then proceed to talk about their food and beverage service. The simple
variation in the same message, that airplanes do not accept cash, left me
feeling very, very different. When I heard that this airplane did not accept
cash, I initially thought, “Well that’s not very customer-service oriented”.
Whereas, the message I’ve heard many times before has never left me feeling
this way. I’ve often thought how progressive the airline is in today’s day and
age of increased technology … “We are a cashless cabin”. Think about it. It is
the same message – you have to use a credit card if you are going to purchase
food or drink. However, the impact the difference in verbiage had was
significant in how I felt. </div>
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Similarly, I
completed a training call with a Treatment Coordinator earlier today where we
discussed the differences your words have in influencing your patient’s and how
<u>they</u> feel.<span style="mso-spacerun: yes;"> </span>The example we
role-played was the process of presenting a financial investment (fee quote) to
her patients and how, when you are offering an option of a ‘pay in full
courtesy’ – the impact of your words, in how this is stated, can have a
dramatically different result. In this example, I had witnessed the words, “a
slight savings if you paid in full”. Think about the greater impact this
Treatment Coordinator would have in the patient’s thought process if the
statement went something like this, “And we have an additional, significant
savings available to you, if you choose to pay your portion in full.” Is it an
additional savings? Yes. What defines significant? A $200 savings is
significant to many people. Do you see the difference in how each sentence is
stated? </div>
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<a href="http://2.bp.blogspot.com/-4kCRMbKR2O4/V_-9KMSMCOI/AAAAAAAAAYQ/25I46Mc2uaMrdh0PaG6HlULjZYpq5sRJACK4B/s1600/9e41e2_c698cadccc1a4ffb9a52d617f20627b0.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="320" src="https://2.bp.blogspot.com/-4kCRMbKR2O4/V_-9KMSMCOI/AAAAAAAAAYQ/25I46Mc2uaMrdh0PaG6HlULjZYpq5sRJACK4B/s320/9e41e2_c698cadccc1a4ffb9a52d617f20627b0.png" width="303" /></a></div>
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<b>Visit my <a href="http://www.ssignatureconsulting.com/" target="_blank">website</a> to learn more about how a practice consultant can change your practice, help you reach goals both financially and within your team. <a href="http://www.ssignatureconsulting.com/testimonials" target="_blank">Read our patient testimonials</a>, learn about our <a href="http://www.ssignatureconsulting.com/our-services" target="_blank">proven practice programs, scripting and individualized position training</a> for every member on your team. Make the decision to take new action today, with <i>Shimmin Consulting</i> by your side! </b>Shimmin Consultinghttp://www.blogger.com/profile/11982973396774050708noreply@blogger.com2tag:blogger.com,1999:blog-5233989706034226172.post-5513580516516502062015-07-14T10:11:00.001-07:002015-07-14T10:11:45.333-07:00Signature Consulting's Frequently Asked Questions...I
often get asked many questions over and over again during my lectures, events or <a href="http://www.ssignatureconsulting.com/#!workshops/ct0w" target="_blank">practice workshops</a><a href="http://./">.</a> Be sure to keep up
to date on <a href="http://www.ssignatureconsulting.com/#!blog/c56c" target="_blank">my blog</a> for periodic posts that will try to address some of
these questions to hopefully help you in being more successful in your
practice.<br />
<br />
<b>FAQ: (A parent leaves exam because they) Need to Talk to Spouse</b>:<br />
<br />
What I first confirm I’ve done is to provided the information to this
family in the way they need it. In addition, I realize that most likely
the other spouse already is aware they are visiting the orthodontist and
that treatment would be recommended. The parents have either had a
concern or the dentist has referred them for orthodontic treatment. When
I can provide the best information to this family, addressing their
concerns and building a value point to fit into their lifestyle, there
is less likely of needing to talk to the spouse prior to starting
treatment. In the event this still occurs, I follow up the next day,
asking if the spouse had any questions that I hadn’t provided the
answers to and how I can be of assistance in getting their child started
with the recommended treatment. They don’t feel pressured when I’m providing
them this gold standard level of care, when confirming that the spouse’s
questions and concerns were addressed.<br />
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If you have any questions <a href="http://www.ssignatureconsulting.com/#%21contact-us/c38g" target="_blank">send me an email</a> or reach out to me via phone, your question could be the next FAQ feature on my blog. I would look forward to hearing from you! </div>
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<div class="font_8">
<b>Michelle Shimmin</b></div>
<div class="font_8">
CEO, Lecturer & Practice Consultant</div>
<div class="font_8">
<a href="http://www.ssignatureconsulting.com/" target="_blank"><i>Shimmin Signature Consulting </i></a></div>
Shimmin Consultinghttp://www.blogger.com/profile/11982973396774050708noreply@blogger.com0tag:blogger.com,1999:blog-5233989706034226172.post-29318165706109975142015-06-16T11:05:00.001-07:002015-06-16T11:05:12.203-07:00Signature Consulting Frequently Asked Questions...<div class=" flex_vbox" data-reactid=".0.$SITE_ROOT.$desktop_siteRoot.$PAGES_CONTAINER.1.1.$SITE_PAGES.$ciq6.1.$i6i7rwvn_0.0.0.$child.$0.1.$1.$8" id="i6i7rwvn_0_SinglePostMediaTop_MediaPost__0_0__type_MediaPost" style="-ms-flex-direction: column; -webkit-box-orient: vertical; -webkit-flex-direction: column; box-sizing: border-box; display: block; flex-direction: column; position: relative; width: 100%;">
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<div class="font_8">
I
often get asked many questions over and over again during my lectures, events or <a href="http://www.ssignatureconsulting.com/#!workshops/ct0w" target="_blank">practice workshops</a>. Be sure to keep up
to date on <a href="http://www.ssignatureconsulting.com/#!blog/c56c" target="_blank">my blog</a> for periodic posts that will try to address some of
these questions to hopefully help you in being more successful in your
practice.</div>
<div class="font_8">
<br /></div>
<div class="font_8">
Q: Why would you not put months of treatment on the fee quote or contract?</div>
<div class="font_8">
<br /></div>
<div class="font_8">
A:
We do not want our patients to associate their financial arrangements
with how long they are in treatment. This plays into effect
significantly if you are providing Accelerated orthodontics, especially.
Our treatment fees are based on: complexity of treatment, appliances
used and results expected. When we associate our treatment fees with
financial arrangements, patients might feel they are owed money back if
you complete treatment faster. I educate our patients that as a courtesy
to them, doctor offers a zero percent in-house financing where we can
spread your monthly payments out ‘X’ amount of months (I always go a few
months shorter than the estimated months in treatment). We still inform
the patients how long the estimated treatment time is, however, I just
do not put it directly on the contract itself.</div>
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<br /></div>
<div class="font_8">
If you have any questions <a href="http://www.ssignatureconsulting.com/#!contact-us/c38g" target="_blank">send me an email</a> or reach out to me via phone. I would look forward to hearing from you.</div>
<div class="font_8">
<br /></div>
<div class="font_8">
<b>Michelle Shimmin</b></div>
<div class="font_8">
CEO, Lecturer & Practice Consultant</div>
<div class="font_8">
<a href="http://www.ssignatureconsulting.com/" target="_blank"><i>Shimmin Signature Consulting </i></a></div>
</div>
</div>
</div>
Shimmin Consultinghttp://www.blogger.com/profile/11982973396774050708noreply@blogger.com0tag:blogger.com,1999:blog-5233989706034226172.post-29681591629273066272015-05-05T16:00:00.000-07:002015-05-05T16:00:41.446-07:00Shimmin Signature Consulting Online Webinar -<span style="font-size: large;"><u><b>Getting Parents to 'Yes': Boost your teen conversion rates with Invisalign clear aligners</b></u></span><br />
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Learn how Invisalign treatment can be a better choice for teens, get comfortable handling parent objections, and watch your practice's teen business grow!<br />
<br />
<b>When</b>: May 8th 2015<br />
9am - 10am (PST)<br />
12pm - 1pm (EST)<br />
<br />
<b>Where</b>: Online webcast (link provided with registration email)<br />
<br />
<b>Register here</b>: <a href="http://event.worktankseattle.com/r/4187" target="_blank">http://event.worktankseattle.com/r/4187 </a><br />
<br />
Michelle Shimmin (<a href="http://ssignatureconsulting.com/" target="_blank">Shimmin Signature Consulting</a>), an expert Treatment Coordinator, will demostrate what to say when parents raise concerns. Michelle will also present exciting new research on teen confidence, showing that Invisalign treatment may be the best choice for both parents and teens.<br />
<br />
You will learn how to:<br />
Bring new patients to your practice using new research on braces and teen confidence. Handle objections from parents by watching a role play between a parent and Treatment Coordinator. Produce and present clear, flexible, and competitive treatment quotes.<br />
<br />
It's not too late to register! Get your practice and team registered for the most talked about, exciting, and educational learning experience for your practice team!<br />
<br />
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<br />Shimmin Consultinghttp://www.blogger.com/profile/11982973396774050708noreply@blogger.com0tag:blogger.com,1999:blog-5233989706034226172.post-66982613925724051942015-04-28T16:29:00.002-07:002015-04-28T16:29:49.014-07:00Signature Pearls Practice Newsletter<div class="separator" style="clear: both; text-align: center;">
<a href="http://3.bp.blogspot.com/-Mb9Kdr54o9g/VUAVG1Qs_2I/AAAAAAAAAHY/5-PjHDBX9ck/s1600/image001.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://3.bp.blogspot.com/-Mb9Kdr54o9g/VUAVG1Qs_2I/AAAAAAAAAHY/5-PjHDBX9ck/s1600/image001.jpg" height="640" width="387" /></a></div>
<br />
Our latest issue of our '<a href="http://www.ssignatureconsulting.com/#!dental-consultant/cqps" target="_blank">Shimmin Signature Practice Pearls</a>' newsletter is out now! In this issue, discover why <a href="http://www.ssignatureconsulting.com/#!blog/c56c" target="_blank">blogging</a> can be important for your practice, learn about referral letters, find out where & when Michelle will be lecturing next and so much more! Be sure to sign-up for your copy by <a href="http://www.ssignatureconsulting.com/#!contact-us/c38g" target="_blank">contacting us</a> on our <a href="http://www.ssignatureconsulting.com/" target="_blank">SSC website</a> - Complimentary practice assessments available to get your practice reaching new goals in 2015! Shimmin Consultinghttp://www.blogger.com/profile/11982973396774050708noreply@blogger.com0tag:blogger.com,1999:blog-5233989706034226172.post-63563337107666863072015-03-30T12:50:00.000-07:002015-03-30T12:50:26.245-07:00Practice Programs Designed by Shimmin Signature Consulting<div class="separator" style="clear: both; text-align: center;">
<a href="http://1.bp.blogspot.com/-naF8BZdf_AI/VRme_6iEm1I/AAAAAAAAAGU/pTSV6bzoHSI/s1600/9e41e2_68b848eb429a44d1aab55336a20e8216.jpg_srz_p_387_260_75_22_0.50_1.20_0.00_jpg_srz.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://1.bp.blogspot.com/-naF8BZdf_AI/VRme_6iEm1I/AAAAAAAAAGU/pTSV6bzoHSI/s1600/9e41e2_68b848eb429a44d1aab55336a20e8216.jpg_srz_p_387_260_75_22_0.50_1.20_0.00_jpg_srz.jpg" height="214" width="320" /></a></div>
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Part of our commitment to completely tailoring our services for you,
begins with programs and training opportunities that will have the
largest impact on your team, allowing you to see immediate results after
our time together. These effective training programs allow us to
enhance your teams service and patient care experience around best
techniques, efficient processes, sales, and continual practice
promotion. Here's a list of our most popular practice programs; <a href="https://www.blogger.com/null" target="_blank">contact</a> our <a href="http://www.ssignatureconsulting.com/" target="_blank">Shimmin Signature Consulting</a> team for a <a href="http://www.ssignatureconsulting.com/#!contact-us/c38g" target="_blank">complimentary practice assessment</a>, where we will put together a <a href="http://www.ssignatureconsulting.com/#!services2/c1jky" target="_blank">customized practice program</a> for you & your team! <br />
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<b>Your Practice, Your Office Manager </b><br />
<br />
The benefits of an office manager, not only to the profitability and leadership of your practice, but to your peace of mind, frees you up to do what you specialize in and enjoy: Taking tremendous care of your patients. This program involves training in exceptional leadership ability to inspire your staff to excellence. Training in accountability and practice management processes promoting financial growth. This is valuable in setting up a position and role that has not been in your practice before or by customizing and narrowing the true leadership skills and responsibilities of your existing office manager.<br />
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<b>Case Acceptance and the New Patient Process </b><br />
<br />
One of our specialties is the new patient process and the exceptional quality interaction between our patient and professional partners in the community. We believe this form of care is what creates and supports a commanding referral program inside and outside of your practice and we will show you what it takes and how to accomplish it. Each patient interaction or new patient exam is not the same. We do not just give you a notebook or steps to follow, claiming that is the answer to conversion rates desired. We actually train you and your staff how to recognize and adapt each patient interaction to effectively influence that patient's decisions.<br />
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<b>Internal and External Referral Program Implementation</b><br />
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This program puts together the processes and systems it takes for a dynamic referral program, turning your patients and professional partners into your practice advocates. This program specializes in team synchronization and the positive impact this has on a commanding referral program within your practice.<b> </b><br />
Shimmin Consultinghttp://www.blogger.com/profile/11982973396774050708noreply@blogger.com02100 196th Street Southwest #123, Lynnwood, WA 98036, USA47.8185545 -122.2614199000000222.296519999999997 -163.57001390000002 73.340589 -80.952825900000022tag:blogger.com,1999:blog-5233989706034226172.post-40466960553166982952015-02-17T17:02:00.000-08:002015-02-17T17:03:27.132-08:00Shimmin Signature Consulting - Signature Pearls Newsletter<div class="separator" style="clear: both; text-align: center;">
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<a href="http://www.ssignatureconsulting.com/#!dental-consultant/cqps" target="_blank">Signature Pearls practice newsletter</a><br />
January 2015<br />
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<b>In this issue:</b><br />
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-Facebook 'Like' contest<br />
-Understanding your 2015 Goals<br />
-2015 lecture schedule<br />
-Practice Programs - increase productivity<br />
-Marketing your business in 2015<br />
-Connect with our team<br />
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Be sure to 'Like' our <a href="http://www.ssignatureconsulting.com/" target="_blank">Shimmin Signature</a> Facebook page at:<a href="http://www.facebook.com/ssignatureconsulting"><span style="font-size: x-small;"> www.facebook.com/ssignatureconsulting</span></a><br />
for your chance to <b>win $100</b> now through February 27th!<br />
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<br />
Not on our newsletter e-list? Email us at: <a href="mailto:admin@ssignatureconsulting.com">admin@ssignatureconsulting.com</a> to sign up today!<br />
Visit our <a href="http://www.ssignatureconsulting.com/" target="_blank">website</a> for more information about what you've read here, <a href="http://www.ssignatureconsulting.com/#!services2/c1jky" target="_blank">practice programs</a> & lecture information, <a href="http://www.ssignatureconsulting.com/#!meet-the-team/c1ukc" target="_blank">meet our team</a> and more!Shimmin Consultinghttp://www.blogger.com/profile/11982973396774050708noreply@blogger.com0tag:blogger.com,1999:blog-5233989706034226172.post-72374793610980937752014-10-10T10:39:00.000-07:002014-10-10T10:39:38.374-07:00Signature Consulting: The Importance of a Consultant to Your Practice<a href="http://www.ssignatureconsulting.com/" target="_blank"><i>Shimmin Signature Consulting</i></a> is dedicated to your success - training the proven methods to raise the bar on the services you provide your patients, taking your practice from good to extraordinary. We inspire your team and give them the tools to consistently meet goals, growing your production and collections each month.<br />
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One of our specialties is the <a href="http://www.ssignatureconsulting.com/#!services2/c1jky" target="_blank">"New Patient Process"</a> and the highest quality interaction between our patients and professional partners in the community. We believe this form of care is what creates and supports a commanding referral program inside and outside of your practice, and we will show you what it takes and how to accomplish it. Each patient interaction or new patient exam is not the same. We do not just give you a notebook of steps to follow, claiming that is the answer to conversion rates desired. We actually train you and your staff how to recognize and adapt each patient interaction to effectively influence that patient's decisions around, not only choosing your practice and the recommended treatment, but in when they schedule their appointments, their treatment and financial compliance, and the referral of their friends and family.<br />
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The results you get are the direct reflection of your communication techniques.<br />
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<i>Signature</i> motivates each team member to 'think outside the box' and beyond their initial job description, desiring to invest in the total success of your practice. <i>Signature</i> moves employees away from the 'clock in/clock out' mentality of work and motivates and encourages all team members to be 'partners' in your business and a vested winner in it's accomplishments.<br />
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The field of Dental and Orthodontics, and the type of service we provide our patients, is constantly evolving. Michelle is an inspirational leader and motivator with the knowledge and background of dental and orthodontic business management, giving her the ability to turn any willing practice around. Michelle's approach starts from the inside out, allowing your practice to shine at it's brightest. <br />
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As a doctor and business owner, you are the expert in your field of study. You either have purchased a practice with existing staff, are building a practice and hiring staff, or looking to setup new systems and processes to take your practice to the next level. The benefit of bringing an expert in to put all those pieces together for you, in your facility, is crucial.<br />
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Your practice deserves clear plans to achieve its optimal potential. The return on your investment of hiring a specialist in practice management and team motivation is invaluable. Visit our <a href="http://www.ssignatureconsulting.com/" target="_blank">website</a> for more <a href="http://www.ssignatureconsulting.com/#!services2/c1jky" target="_blank">practice programs</a>, <a href="http://www.ssignatureconsulting.com/#!workshops/ct0w" target="_blank">workshops</a>, Michelle's lecture and events schedule, <a href="http://www.ssignatureconsulting.com/#!workshops/ct0w" target="_blank">practice marketing</a> & office branding, and more! <a href="http://www.ssignatureconsulting.com/#!workshops/ct0w" target="_blank">Contact us</a> to get started today!Shimmin Consultinghttp://www.blogger.com/profile/11982973396774050708noreply@blogger.com02100 196th Street Southwest #123, Lynnwood, WA 98036, USA47.8185545 -122.2614199000000222.296519999999997 -163.57001390000002 73.340589 -80.952825900000022tag:blogger.com,1999:blog-5233989706034226172.post-34674482557387216272014-09-24T22:42:00.001-07:002014-09-28T22:04:15.014-07:00Shimmin Signature Consulting: About Us<div class="separator" style="clear: both; text-align: center;">
<a href="http://1.bp.blogspot.com/-T09OIob25go/VCOipyJ26sI/AAAAAAAAABc/-sOGR7bjoug/s1600/2014-09-24%2B10.05.22%2Bpm.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://1.bp.blogspot.com/-T09OIob25go/VCOipyJ26sI/AAAAAAAAABc/-sOGR7bjoug/s1600/2014-09-24%2B10.05.22%2Bpm.jpg" height="132" width="400" /></a></div>
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<span style="font-size: small;"><a href="http://www.ssignatureconsulting.com/" target="_blank"><i>Signature</i></a> was started out a of a passion for teaching and training others to understand the enormity of the impact they have on others and how that represents personal and professional success. When your team succeeds, your practice and your business succeed. Our goal at <a href="http://www.ssignatureconsulting.com/" target="_blank"><i>Signature</i></a> is to give you and your team the tools to understand human nature and the significance we have to effect and impact our patients lives, not only through their smiles, but through the relationships we build with our patients and professional partners.</span></div>
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<span style="font-size: small;">In helping doctors and team members truly understand this impact, we are giving you the step-by-step guide to a powerful referral program, all within our exceptional quality of care.</span></div>
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<span style="font-size: small;"><i>Signature</i> believes in setting up systems and processes as complete, recorded steps for efficient training, streamlining your practice through each new employee, saving you both time and money. <a href="http://www.ssignatureconsulting.com/" target="_blank">Visit our website</a> to view more information about <a href="http://www.ssignatureconsulting.com/#!our-services/c1n8o" target="_blank">customizing a practice program</a> - we offer <a href="http://www.ssignatureconsulting.com/#!services2/c1jky" target="_blank">Dental and Orthodontic practice management</a> programs, <a href="http://www.ssignatureconsulting.com/#!workshops/ct0w" target="_blank">workshops</a>, in-office intensives, <a href="http://www.ssignatureconsulting.com/#!social-media-and-marketing/cku0" target="_blank">social media and brand marketing programs</a>, lectures and <a href="http://www.ssignatureconsulting.com/#!meet-the-team/c1ukc" target="_blank">meet our team</a> behind it all! <a href="http://www.ssignatureconsulting.com/#!contact-us/c38g" target="_blank">Contact us</a> to get started today! </span><u> </u></div>
Shimmin Consultinghttp://www.blogger.com/profile/11982973396774050708noreply@blogger.com02100 196th Street Southwest, Lynnwood, WA 98036, USA47.8185545 -122.26141990000002-30.064527500000004 72.504205099999979 90 42.972955099999979